newsweek.ro/economie/magazinul-nu-iti-da-banii-dup

Consumers in Romania have the right to withdraw from online purchases within 14 days, but delays in refunds can occur. Merchants must refund within 14 days of being notified, unless they haven't collected the returned item. In such cases, refunds can be delayed until the item is received or proof of shipment is provided. Refunds must include initial shipping costs, but return shipping may be the buyer's responsibility if informed beforehand. If a merchant refuses to refund, consumers should send a written request and can file a complaint with the National Authority for Consumer Protection if the legal deadline passes without justification. Different rules apply to in-store purchases and certain product categories.