www.oradesibiu.ro/2026/11/07/anaf-introduce-evalua

Taxpayers can provide feedback on their experience at tax offices through an anonymous survey accessed via a QR code. ANAF announced this initiative on November 2, 2026, emphasizing that responses will not affect the processing of requests. The survey focuses on wait times, staff professionalism, clarity of information, and any repeated visits for the same issue. Each evaluation is linked to the specific tax unit, allowing for localized analysis of service quality. The survey aims to identify challenges and improve service delivery, with access starting the week of November 9-15, 2026.