newsweek.ro/social/amenzi-de-aproape-5-milioane-de

The National Authority for Consumer Protection (ANPC) has imposed over 1,000 fines totaling nearly 5 million lei on telecom companies due to consumer complaints. Issues include continued billing after contract termination, unilateral price increases, and penalties for early contract cancellation. In 2024, the fines reached over 2.8 million lei, with a decrease in subsequent years. Consumers have reported problems such as double billing and changes in contract terms without consent. While operators can legally modify contracts, they must inform customers in advance and allow them to terminate without penalties under certain conditions.