bizbrasov.ro/2026/11/03/cod-ghiseu-liber-scana-rom

The National Agency for Fiscal Administration (ANAF) is launching a new tool for assessing service quality through a QR code survey available at tax offices. This initiative focuses on taxpayers' direct experiences to identify effective aspects and areas needing improvement. The survey collects feedback on waiting times, staff professionalism, clarity of information, and any difficulties faced. It is anonymous, takes about two minutes to complete, and does not affect the resolution of requests. The results will help ANAF analyze taxpayer experiences at each office and implement measures for better service delivery. The goal is to enhance efficiency, clarity, and professionalism in taxpayer interactions.