alba24.ro/schimbare-la-anaf-romanii-vor-putea-eval

The National Agency for Fiscal Administration (ANAF) is launching a new evaluation tool for service quality through a QR code accessible in tax offices. This initiative focuses on taxpayers' direct experiences to identify effective aspects and areas needing improvement. The questionnaire collects feedback on waiting times, staff professionalism, clarity of information, and any difficulties faced. It is anonymous, takes about two minutes to complete, and does not affect the resolution of requests. The results will help ANAF analyze taxpayer experiences at each office and implement measures for service enhancement. The goal is to provide efficient services and clear information, fostering a professional and respectful interaction with taxpayers.