Studiu EY: 97% dintre liderii telecom se așteaptă ca AI să crească productivitatea în următorii cinci ani. Companiile se confruntă cu lipsa competențelor și a unei strategii clare

Telecom leaders recognize significant opportunities in AI and automation, but many companies may lack readiness to fully leverage this potential, according to EY's Parthenon Telco of Tomorrow study. While nearly all executives expect AI to enhance efficiency in the next five years, challenges such as workforce shortages and unclear strategies could hinder progress. The study highlights that organizations must align business strategy with operational models to realize AI's benefits. Additionally, workforce disruptions are anticipated, with many leaders expecting significant skill upgrades or replacements. As traditional connectivity growth remains modest, telecom executives are increasingly looking beyond core activities for new value sources, particularly in cybersecurity and cloud services. The competitive landscape is evolving, with satellite operators and hyperscalers posing both challenges and partnership opportunities for telecom companies.