Românii care înjură când fac reclamații la curent și gaze riscă să rămână fără răspuns. Noua regulă din 2027 • Newsweek România

Starting January 1, 2027, Romanians filing complaints about electricity and gas bills must avoid using offensive language, as a new ANRE regulation allows providers to dismiss such complaints. The regulation specifies that complaints containing insults or inappropriate language can be classified and not addressed. Customers must clearly state their issues without resorting to insults to receive a response. The new procedure also mandates that providers offer multiple ways for customers to submit complaints and must inform them of the registration details promptly. The previous regulation will be replaced by this new order, which aims to streamline the complaint process.