Reclamațiile cu injurii la furnizorii de energie vor fi clasate din 2027: ANRE schimbă procedura de plângeri

Starting January 1, 2027, complaints to energy and gas suppliers that contain insults or lack clarity will be dismissed without response. This new rule, part of ANRE's approved procedure, replaces the 2015 guidelines. Complaints must clearly state the issue to be addressed. Customers can submit complaints via a standard form, and if unsatisfied with the response, they can escalate to ANRE or pursue alternative dispute resolution. Additionally, a Complaints Management Index (IGP) will be introduced to evaluate suppliers based on customer complaints, with a color-coded rating system. This aims to help consumers compare supplier performance beyond just pricing.