Reclamații la furnizorii de energie și gaze. Reguli noi din 1 ianuarie 2027: când primești răspuns și cum poți recupera banii

New regulations for energy and gas supplier complaints will take effect on January 1, 2027, requiring suppliers to follow updated procedures for handling customer grievances. The National Energy Regulatory Authority (ANRE) has approved a framework for complaint resolution, which includes timely acknowledgment of complaints and the possibility of refunds for justified claims. Suppliers must provide clear information on complaint submission methods and publish quarterly reports on complaint handling. A new Complaints Management Index (IGP) will evaluate suppliers based on their complaint resolution performance, helping consumers make informed choices when selecting providers.