Premieră în România. O firmă de asigurări deschide call center și centru de daune pentru alte firme din asigurări. Uniqa Services pune bază pe AI și angajează 100 de oameni - Economica.net

Austrian group Uniqa is launching Uniqa Services in Romania, aiming to provide outsourcing services to other insurance companies. This initiative marks a first in the Romanian market, focusing on call center operations, claims management, and customer services. The company plans to hire up to 100 employees initially, indicating a significant commitment to this new direction. While Uniqa has seen a decline in its insurance sales, it aims to leverage technology, particularly AI, to enhance its service offerings. The focus is on establishing partnerships with external insurance firms rather than internal group entities. Uniqa Services may also target companies operating under the European passport system, providing essential operational support for their activities in Romania.