Formularul de înregistrare a plângerilor la furnizorii de gaze și energie electrică. Noul model care va fi obligatoriu din 2027

The National Energy Regulatory Authority (ANRE) has approved a new framework for handling consumer complaints regarding electricity and gas suppliers, effective from January 1, 2027. This includes a standardized complaint registration process and a performance indicator for suppliers. Consumers will have multiple ways to submit complaints, and suppliers must respond promptly. A new Complaints Management Index will evaluate suppliers based on their complaint resolution performance. The regulation aims to enhance transparency and accountability in the energy sector, ensuring consumers are better informed about their rights and options.