Evaluarea ANAF: note bune la ghișeu, corigență la digital

The Ministry of Finance's evaluation of ANAF services shows high satisfaction at physical counters but highlights the need for improved digital services. Nearly 100,000 taxpayers provided feedback, indicating a strong preference for faster and more user-friendly online interactions. The results will guide ANAF's modernization efforts, including the completion of the new Virtual Private Space and portal. While in-person services scored well, digital platforms received lower ratings, revealing significant areas for improvement. The Ministry is committed to enhancing digital tools and ensuring taxpayer compliance through ongoing reforms.