Ești client nemulțimit dar înjuri sau vorbești urât când reclami ceva? Reclamația „se va clasa”. Ordinul publicat în Monitorul Oficial

Complaints to gas and electricity suppliers will be disregarded if they contain inappropriate or insulting language, according to a new ANRE ordinance. This regulation, effective from January 1, 2027, states that complaints lacking proper language or clarity will not receive a response. The ANRE has introduced a new framework for handling customer complaints, replacing the previous procedure from 2015. Suppliers must provide a complaint registration form at all contact points and online, ensuring customers include identification and relevant details without using offensive language to avoid dismissal of their complaints.