Digitalizarea fără plan B: ce se întâmplă când „cade sistemul”?

The article discusses the challenges of digitalization in public services, highlighting the risks of relying solely on digital platforms without backup plans. It emphasizes that simply moving processes online does not simplify them if complications remain. The recent cyberattack on the National Agency for Cadastre revealed vulnerabilities in public services dependent on a single digital infrastructure. Alternative solutions were implemented during the crisis, but these should be pre-established. The need for transparency and user assurance in digital processes is crucial, especially in urgent legal matters. A functional backup plan is necessary to ensure citizens' rights are protected, rather than reverting to outdated methods.