De ce renunță tot mai multe magazine la casele fără casier și se întorc la varianta cu angajați

Many supermarkets are reducing or eliminating self-checkout options due to financial losses and customer dissatisfaction. A recent study shows a decline in retailers using these systems, shifting focus to advanced technologies like AI. Increased theft and scanning errors have led to significant losses, prompting some chains to limit self-checkout usage. Customers express frustration on social media, feeling they are doing cashiers' work and being constantly monitored. While some appreciate the speed of self-checkout, concerns about job security persist. As a result, retailers are reverting to traditional checkouts and investing in other technologies to enhance operations without the risks of self-checkout.