Curierul aduce comanda de mâncare care ajunge deteriorată sau incompletă: cine răspunde

When food orders arrive damaged or incomplete, the seller, usually the restaurant, is responsible. Customers should document issues and contact both the restaurant and the delivery app. For missing items, request fulfillment or a refund, while damaged goods can be replaced or refunded. Quick reporting and clear documentation are essential for effective complaints. If unresolved, consumers can escalate to the National Authority for Consumer Protection.