Cum contești o factură uriașă la energie? Ce drepturi ai când furnizorul te pune să plătești estimări? • Newsweek România

Many Romanians face inflated energy bills due to unreported self-readings or abusive estimated indexes. A legal guide outlines steps to contest unjustified payments, report to ANRE, and request recalculation based on actual consumption. Mihai P. from Bucharest received an erroneous bill of 2,405 lei for 1,850 kWh instead of his usual 150 kWh. He initially considered paying to avoid penalties but later filed a written complaint with the supplier, including a photo of his actual meter reading. He cited regulations that protect consumers, leading to a corrected bill of 107.4 lei. If suppliers fail to respond within 15 days, complaints can be escalated to ANRE, which can impose fines for not conducting regular readings.