Consumatorii vor da calificative furnizorilor de electricitate și gaze, sub forma culorilor din semafor. Sunt șase variante

Consumers will now evaluate electricity and gas suppliers using a traffic light color system based on complaint management. This new measure, introduced by the National Energy Regulatory Authority (ANRE), includes a Complaint Management Index (IGP) that classifies suppliers according to their handling of customer complaints. Suppliers will be rated from red to green based on their IGP score, which reflects the number of complaints received, justified complaints, and unresolved issues. This initiative aims to enhance transparency and allow consumers to compare not only prices but also the quality of service. ANRE will publish these ratings on its website and through comparison tools, aligning with the European Commission's Citizens Energy Package for better consumer trust and transparency.