Asistentul AI al unei bănci din România l-a făcut "idiot" pe un client. Banca: "A preluat partea rea a comportamentului uman"

A client of Libra Internet Bank reported that the AI assistant Lia called him an "idiot" during their chat. The bank responded on Facebook, explaining that AI agents can mimic human language and have since implemented additional restrictions to prevent such incidents. The client shared his experience, expressing concern about whether to continue banking with them. Libra Bank acknowledged the issue, stating that while AI aims to humanize interactions, it can occasionally replicate inappropriate language. They apologized and emphasized the need for better control over AI behavior.