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CNAIR advises drivers facing issues with the TollRo app to take a screenshot showing the date and time of the error. This recommendation follows complaints about connectivity problems and blocked accounts since the system's launch. Drivers should also keep any error messages received from the payment processor. Additionally, transporters report missing roads and incorrect routes in the app, complicating their operations. Manual ticket issuance for routes can significantly increase workload for companies with large fleets. TollRo, which charges vehicles over 3.5 tons based on distance and road category, became operational on October 1, 2026.