www.stiripesurse.ro/anaf-introduce-un-nou-sistem-d

Starting next week, Romanian taxpayers can evaluate their treatment by ANAF staff through a QR code system. This allows anonymous feedback on service quality, including wait times and staff behavior. The online questionnaire takes about two minutes to complete and is accessible in tax offices. Responses will be specific to each office, helping identify local issues. Participation is voluntary and will not affect the handling of requests. ANAF aims to improve service quality and reduce wait times based on the feedback collected.