economedia.ro/cetatenii-vor-putea-evalua-prin-scan

The National Agency for Fiscal Administration (ANAF) is launching a new quality assessment tool for taxpayer services via a QR code questionnaire. This initiative focuses on gathering direct feedback from taxpayers about their experiences with local tax units, aiming to identify effective practices and areas needing improvement. The anonymous questionnaire, accessible in tax offices, evaluates aspects such as wait times, staff professionalism, and clarity of information. Results will help ANAF enhance service quality at each local unit, ensuring taxpayer needs are met effectively. The agency encourages taxpayers to participate to facilitate necessary improvements.