www.antena3.ro/actualitate/gia-noul-asistent-ai-di

The Romanian Digitalization Authority has launched GIA, a digital assistant integrated into the Ghișeul.ro app, currently available on Android and iOS. This AI-driven solution enhances citizen interaction with public services by providing personalized responses and relevant information. GIA allows users to perform various tasks, such as paying taxes and accessing legal documents, through natural language conversations. It also features functionalities for fine payments via photo and guidance for passport applications. The initiative aims to modernize public administration and improve user experience, with plans for further enhancements by 2026.