economedia.ro/ghiseul-ro-lanseaza-asistentul-digit

The Romanian Authority for Digitalization has launched GIA, a digital assistant integrated into the Ghișeul.ro mobile app, currently available on Android and iOS. This AI-driven solution enhances citizen interaction with public services by providing personalized responses and relevant information. Users can perform various transactions, such as paying taxes and fines, through natural language conversations without navigating multiple platforms. GIA also offers features like fine payment via photo and guidance for passport applications. Future developments planned for 2026 aim to expand GIA's capabilities, making public services more accessible and efficient for citizens.