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Customers in stores may be asked to open their bags upon exit, but security agents do not have the same powers as police. The law outlines specific responsibilities for security personnel, allowing them to stop and identify individuals suspected of wrongdoing, but not to forcibly search bags without consent. Stores can implement internal security measures, but requests for bag checks must be voluntary and cannot involve coercion. If a security agent suspects theft, they can act within legal limits but must involve police for forced checks. Customers can ask for explanations and refuse to show their belongings, and if they feel their rights are violated, they can report the incident.