ANRE lansează „Indicele de Gestionare a Plângerilor”: Furnizorii de energie și gaze vor primi „note” de la roșu la verde în funcție de cum își tratează clienții • Știri Brașov Biz Brasov

The National Energy Regulatory Authority (ANRE) has introduced a new complaint management index for energy and gas suppliers, assessing their customer service. This index will categorize suppliers based on their handling of customer complaints, with ratings ranging from red to green. The initiative aims to enhance transparency and allow consumers to compare not only prices but also service quality. Complaints will be reported quarterly, and suppliers will be rated based on their responsiveness and resolution of issues. This measure aligns with the European Commission's Citizens Energy Package, promoting better consumer trust and clearer comparisons in the energy market.