ANRE introduce un sistem de clasificare pe culori a furnizorilor de energie, în funcţie de modul în care soluţionează reclamaţiile clienților

The National Energy Regulatory Authority (ANRE) has approved a new procedure to classify energy and gas suppliers based on their complaint management. This system introduces the Complaint Management Index (IGP), which will categorize suppliers by color according to their performance in handling customer complaints. The index will be calculated based on the number of complaints received, the justified complaints addressed, and those unresolved within legal timeframes. Suppliers will be rated from red for poor performance to green for excellent performance. This initiative aims to enhance transparency and allow consumers to make informed choices based on service quality, not just prices. The IGP values will be published quarterly, and the system aligns with the European Commission's Citizens Energy Package, promoting consumer trust and effective complaint management.