ANRE a aprobat implementarea „semaforului” furnizorilor de energie

The National Energy Regulatory Authority (ANRE) has approved a framework procedure for energy and gas suppliers to address customer complaints. This regulation aims to create a transparent process for handling complaints and informing customers about resolutions. A key feature is the Complaint Management Index (IGP), which classifies suppliers based on their complaint handling performance. The IGP is calculated quarterly and will be publicly available, allowing consumers to compare suppliers not only by price but also by service quality. This initiative aligns with the European Commission's Citizens Energy Package, promoting transparency and consumer trust.