ANAF arată o schimbare în relația directă cu contribuabilii: evaluare pozitivă la ghișeu, dar incă există așteptări ridicate pentru serviciile digitale

Feedback from nearly 100,000 respondents shows improvements at ANAF counters but highlights high expectations for digital services. The Ministry of Finance announced that the results will guide modernization priorities, including the completion of the new Virtual Private Space and ANAF portal. While in-person interactions received positive ratings, online services were criticized for speed and usability issues. The digital transformation is part of a broader modernization effort, with new tools launched to enhance taxpayer experience and compliance. Budget execution data indicates increased revenue collection, reflecting the effectiveness of these reforms.