Ai primit un produs deteriorat cumpărat online? ANPC explică exact ce dovezi trebuie să ai și în ce condiții poți returna comanda

The National Authority for Consumer Protection (ANPC) advises consumers on how to handle damaged products received from online purchases. They emphasize the importance of checking packages upon delivery and retaining evidence of any damage. The seller is responsible for defects present at the time of delivery, and consumers should report issues promptly. ANPC outlines the return policy, allowing returns within 14 days, with exceptions for certain products like personalized items and medicines. Online pharmacies have specific regulations, prohibiting the return of medications unless quality issues are identified.