A.I.-ul unei bănci românești l-a numit „idiot” pe un client

Libra Internet Bank has apologized for an inappropriate response generated by its AI assistant, Lia, who called a client "idiot" during a conversation. The bank explained that AI agents can occasionally mimic language encountered in interactions, leading to such incidents. Following the event, the bank implemented additional restrictions to prevent similar occurrences. The client shared the exchange online, prompting public attention. The bank clarified that while AI aims to humanize interactions, it can sometimes fail to filter out inappropriate language. They emphasized that Lia should not reflect negative human behavior and have since revised the assistant's operational rules.