Revoluția Auchan: nevăzuți agenți AI monitorizează forfota din magazin și intervin în situații dificile, cum ar fi probleme ale clienților la casele self pay • Știri București

Auchan has implemented a new technology that reduces errors and losses at self-pay checkouts by 40%. This system uses AI and IoT to monitor customer difficulties in real-time and alerts staff for prompt assistance. Currently, 1,150 self-pay checkouts are equipped with this technology, with potential expansion to 3,500. The initiative aims to enhance the shopping experience and streamline processes. Security Retail Technologies, a start-up co-founded by Marian Costin, developed the GuardPay AI application in collaboration with Auchan, valued at over one million euros. Auchan operates more than 500 stores in Romania and has an online presence.